Refund Policy

 Eligibility for Returns & Refunds

 

At Sushmi Signatures, we take great care in delivering high-quality products. Due to the nature of our items, we have a strict no refund or return policy, except in the following cases:

• Defective or damaged products received

• Incorrect item shipped

 

If your order qualifies for a return, you must notify us within 24 hours of delivery with clear images and details.

 

2. Non-Returnable & Non-Refundable Items

• Customized or stitched products (blouse stitching, fall & pico services)

• Products purchased during sale events, promotions, or discounts

• Slight variations in color, texture, or weave that occur due to handwoven craftsmanship

• Returns requested due to change of mind

 

3. Return Process

 

If you receive a defective or incorrect product:

1. Email us at support@sushmi.studio within 24 hours of delivery with order details and photos/videos as proof.

2. Our team will review your request and respond within 2-3 business days.

3. If approved, we will provide return shipping instructions.

4. The item must be returned unused, with tags, and in original packaging within 7 days.

 

Note: Return shipping costs are the customer’s responsibility unless the item was incorrect or defective.

 

4. Refund Process

• Refunds are only issued if a return request is approved and after receiving the item in its original condition.

• Refunds are processed within 7-10 business days to the original payment method.

• Shipping fees, taxes, and any customization charges are non-refundable.

 

5. Exchange Policy

• We do not offer exchanges due to the exclusive nature of our collections.

• If you received an incorrect or defective item, you may request a replacement (if stock is available) instead of a refund.

 

6. Policy Updates

 

Sushmi Signatures reserves the right to modify or update this policy at any time. Changes will be reflected on our website.

 

For any concerns, please contact us at support@sushmi.studio